Privacy Policy

1. Scope of this policy

This Privacy Policy applies when users visit the CCBONLINE INC. website, submit a form, download resources, send emails, communicate by phone or WeChat, or inquire about services. It also applies to information processed when we provide website reviews, content analysis, material organization, market communication support, or related business services.

By voluntarily submitting information through forms, email, phone, WeChat, or other communication channels, users acknowledge and agree that the information may be processed in accordance with this policy.

2. Who we are

CCBONLINE INC. is a Canada-based cross-market business credibility and commercial connection services company. We help businesses improve website credibility, English and bilingual business communication, AI search readability, and market-facing communication readiness.

Contact: info@ccbonline.ca.

3. Information we collect

• Name, company name, role, email address, phone number, WeChat, city, country, or other contact details.
• Company websites, LinkedIn pages, public profiles, company introductions, service descriptions, product materials, case materials, or sales materials.
• Target markets, service interests, channel needs, project background, cooperation interests, current communication issues, or business questions the user wants to address.
• Records created through form submissions, downloads, email exchanges, meeting arrangements, and service communications.
• Limited website usage data, such as browser type, device information, pages visited, access time, referring pages, and approximate location information.

4. How we collect information

Most information is collected directly from users through website forms, email, phone, WeChat, online meetings, resource downloads, public webpage links, or service communications. The website may also collect limited usage data through cookies, analytics, or similar technologies to understand page performance and improve user experience.

5. Why we use this information

• To respond to inquiries and understand the user's company background, target market, and practical needs.
• To prepare preliminary observations, website reviews, content analysis, material organization, or market communication suggestions.
• To discuss service scope, delivery boundaries, fees, timelines, and next-step cooperation paths.
• To perform services confirmed by both parties and maintain necessary business communication records.
• To improve website content, downloadable resources, service descriptions, and user experience.
• To maintain website security, handle disputes, keep reasonable business records, or comply with applicable legal requirements.

We do not sell personal information submitted by users.

6. Legal basis and user consent

We generally process information based on user consent, responding to user requests, preparing or performing services, maintaining reasonable business records, protecting website security, and, where applicable, complying with legal obligations. When a user voluntarily submits information or continues communicating with us, the user generally understands that the information may be used for the purposes described in this policy.

Users may contact info@ccbonline.ca to ask how their information is handled or to request access, correction, updates, or deletion.

7. Business materials and project background information

Websites, company profiles, product materials, project background, target markets, channel needs, or other business information submitted by users are mainly used to understand the inquiry, prepare preliminary observations, discuss service scope, or perform confirmed services.

Without the user's clear consent, we do not use identifiable company materials, project background, or non-public business information in public case studies, media content, promotional materials, or third-party commercial introductions.

This policy does not automatically create a lawyer-client relationship, a formal non-disclosure agreement relationship, or an exclusive commercial agency relationship between the user and CCBONLINE INC. If highly sensitive materials, information subject to an NDA, or undisclosed transaction arrangements are involved, users should confirm an appropriate communication method before submitting those materials.

8. Use of AI and automation tools

When preparing website reviews, content analysis, material organization, or market communication suggestions, we may use AI, automated analysis tools, or third-party software to improve organization and analysis efficiency.

For non-public materials submitted by users, we aim to avoid sending sensitive, confidential, or irrelevant information to tools where it is not necessary. Users should also avoid submitting highly sensitive, restricted, or unauthorized information through ordinary website forms.

Outputs generated by AI tools are not final professional advice. For legal, tax, financial, investment, certification, customs, regulatory, or other professional matters, users should consult qualified professionals.

9. Information sharing

We may share limited information, where reasonably necessary, with website hosting providers, form providers, email providers, analytics tools, client communication tools, file management services, automation tools, technical support providers, or other third-party service providers. We may also share necessary information with service partners or professional advisors when requested by the user, needed for service delivery, or relevant to project execution.

Unless we have user consent, a service need, a legal requirement, a dispute-related reason, or a need to protect legitimate interests, we do not publicly disclose identifiable personal information, company materials, or non-public business information submitted by users.

10. Cookies, analytics, and similar technologies

This website may use cookies, analytics, or similar technologies for basic website functionality, visitor statistics, page performance analysis, and user experience improvement. For more information, please see our Cookie Notice.

11. Cross-border processing and third-party services

Because website hosting, email, forms, analytics, file management, and other third-party services may operate outside Canada, user information may be processed, transferred, or stored in Canada or other jurisdictions and may be subject to local laws.

12. Data retention

We generally retain information only for as long as needed to fulfill the purpose for which it was collected, respond to inquiries, provide services, comply with legal obligations, handle disputes, or keep reasonable business records. Retention periods may vary depending on the type of information, service relationship, project status, and legal requirements.

In some cases, we may not be able to delete all information immediately because of legal obligations, dispute management, reasonable business records, or service performance needs.

13. Information security

We use reasonable administrative, technical, and access-control measures to reduce the risk of unauthorized access, use, disclosure, or loss of information. However, no internet transmission, email communication, cloud storage, or third-party tool can be made risk-free.

14. User rights

Users may contact info@ccbonline.ca to request access, correction, updates, or deletion of their personal information, or to ask how their information is handled. We will respond within a reasonable period and handle requests according to applicable law, service performance needs, business record requirements, and security considerations.

15. Commercial electronic messages and unsubscribe requests

If a user subscribes, downloads a resource, submits an inquiry, or enters into business communication with us, we may send electronic messages related to the user's request, services, resources, events, or business content. Users may contact info@ccbonline.ca to stop receiving non-essential commercial messages.

16. Minors

This website and our services are mainly intended for businesses, organizations, entrepreneurs, and business professionals. They are not designed to provide dedicated services to minors. We do not knowingly collect personal information from minors. If such information has been submitted by mistake, please contact info@ccbonline.ca.

17. Third-party website links

This website may include links to LinkedIn, partners, media coverage, external resources, or third-party websites. We do not control the privacy practices, content, or services of third-party websites. Users should review the policies of those websites when visiting them.

18. Updates to this policy

We may update this policy as website features, service activities, third-party tools, or applicable requirements change. The latest update date will be shown on this page.

19. Contact us

For questions about this policy, access or correction requests, or information-handling inquiries, please contact:

Email: info@ccbonline.ca

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